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Frequently Asked Questions

PRODUCT

We include a free tool kit with every order to help you adjust the strap correctly.

Please consult this guide and follow the instructions carefully to adjust the size of your strap: Guide

We use Seiko automatic movements such as NH34, NH35, NH36, NH38, NH70, NH72, VK63, VK64 and VK61 .

Globally recognized, these movements guarantee flawless operation to keep up with your daily rhythm.

Yes , all our watches come with a 2-year warranty that covers any manufacturing defects , particularly in the movement, to ensure optimal performance.

If you experience any functionality issues or other problems, please contact us.

Of course! Simply add the desired watch to your cart and include a note in the cart section saying, "No Seiko logo." We'll take care of the rest.

We can create a 100% personalized piece for you. Just contact us via WhatsApp , and together we'll explore the possibilities. You'll receive a response within 24 hours.

We assemble our watches in Chihuahua, Mexico . Our expert artisans use the finest materials to design each watch uniquely for you .

If you have any questions about assembly, please don't hesitate to contact us, as our mission is to ensure your complete satisfaction.

No, under no circumstances.

We use genuine Seiko automatic movements for their quality and reliability. Each watch is then assembled with parts customized exclusively for each customer.

Absolutely! We're committed to making your dream watch a reality. Personalize every detail, from the dial and hands to the case and strap, to create a timepiece that perfectly matches your style.

Create the watch of your dreams with our expertise. Contact us to start designing!

Our watches have a water resistance of 3 ATM , meaning they are designed to withstand everyday water exposure, such as splashes or rain . However, we do not recommend using them for swimming or diving.

Several factors can affect water resistance, such as a poorly screwed-on crown, a sudden impact, or a change in temperature.

If you require enhanced water resistance for swimming, please let us know before placing your order. We can install reinforced gaskets to improve water resistance. This service is available for an additional $699.95 MXN.

Finally, please note that any markings on our dials are purely decorative and do not reflect the actual water resistance level of the watches.

Given the thousands of possible combinations, we can't display them all on our website. Please contact us via WhatsApp or Instagram with the model you're interested in, and we'll assemble it as a custom order exclusively for you.

A Seiko Mod is a special watch hand-assembled from a prestigious Seiko automatic or hybrid movement , combined with high-quality aftermarket parts, usually made of 316L stainless steel.

SHIPMENT

1. Order preparation: It takes 1–2 business days before starting the assembly process.
2. Assembly: It takes 2–4 business days to assemble your watch.
3. Quality testing: After assembly, we dedicate an additional 1–3 days to testing and quality control to ensure optimal performance.
4. Shipping: Once approved, your watch is shipped; the shipping process normally takes 2–6 business days .

Shipping is completely free , and we've also included your country's import taxes in the price , so you won't have any additional charges during delivery.

Please note that delivery times may vary depending on the destination country.

In total, the entire process from your purchase to delivery takes approximately 6–15 business days (Monday to Friday), ensuring that each watch meets our high standards before leaving the workshop.

Yes, we offer free worldwide shipping on orders over $3,000 MXN . Please note that shipping times may vary depending on the destination country.

No , you won't find any additional charges. We cover all import taxes and duties , guaranteeing a hassle-free delivery experience.

The price you see is the total you will pay, with no surprise delivery fees.

Once your watch has been shipped, you will receive an email with your tracking information . This will allow you to monitor the status of your order as it travels to you.

If you don't see the email in your inbox, please check your spam or junk mail folder. If you still can't find it, use this link to access your tracking information.

MY ORDER

Your order confirmation is automatically sent to your email address as soon as you place your order. If you do not receive it within 24 hours, please contact us by email to check if there was a problem with your order.

Before contacting us, please check your spam or junk mail folder , as the confirmation may have been redirected there.

There is a short period between placing your order and beginning its processing. If you contact us by email immediately after placing your order, we may be able to cancel it before it is processed.

Please note that orders can only be cancelled within 24 hours of being placed . If you contact us after this period, your order will already be in processing or shipping, but you still have the option to return it once it has been delivered.

You can return the item within 30 days of receiving it if it is undamaged, unused, and in its original packaging with all tags attached.

We also offer free replacements if there is a problem with the delivery or if you receive a damaged package.

Please note that this policy does not apply to personalized watches.

If you request a return, we will provide you with the most suitable return address. If you have any questions about sizes or other specifications, please feel free to email us.

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